Skip to content
NISEKO JOBS

NISEKO ALPINE DEVELOPMENTSHotel / AccommodationNiseko

Front Desk Duty Manager

OpenContractPosted 2 months ago

Your fit

Three quick answers tell you whether this role is realistic for you

No account needed. Answers stay in this browser and carry into your profile if you create one.

When can you work?

Roughly is fine. You can change it later.

1 of 3

Pay
¥3,600,000–¥4,300,000/yr
Employment
Contract
Hours
40 h/week
Role type
Hospitality & guest services
Workplace language
Japanese + English
Japanese
Basic
English
Business
Visa support
case-by-case
Area
Niseko · Kutchan

About the role

The Duty Manager plays a key role in ensuring the smooth and efficient day-to-day operation of the hotel, with a strong focus on guest satisfaction and team support. This position oversees front office and guest services operations, ensuring seamless communication between departments and consistent delivery of service standards.

In the absence of the Front Office Manager / Hotel Manager, the Duty Manager acts as the lead on shift, making operational decisions, handling guest concerns, and maintaining overall service quality. The role requires a hands-on leader who can confidently resolve issues, support and guide team members, and respond promptly to guest requests with professionalism and care.

  • Employment details:

  • 1-year fixed-term contract (renewable)

  • Reason for Renewal:Employee's work performance and attitude, Company's business demands

  • 3-month probation.

  • Shift-based hours (07:00–16:00 / 09:00–18:00 / 13:00–22:00)

  • Two days off per week

  • Monthly overtime averaging ~10 hours

  • Work locations: Intuition Niseko

  • Scope of Change: company properties across the Niseko area, Rusutsu, or Furano; assignments may vary with operational needs.

  • Private Vehicle Commuting: Permitted (Commuting allowance available, Based on separately established provisions)

  • Measures to prevent passive smoking: Indoor smoking prohibited

  • Reemployment program for retired employees: Yes (up to 65 years old)

  • Salary Increase: Yes

  • Year-end performance Bonus: Yes (depending on company performance)

  • Overtime: Yes (monthly average is 10 hours)

  • Article 36 Agreement: Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)

  • Other Leave and time off:

  • Annual leave (10 days to be given after 6 months)

  • Bereavement leave (subject to separate regulations)

  • Personal sick leave (5 days granted annually)

  • Maternity leave (male employees have taken leave)

  • Childcare leave (male employees have taken leave)

Responsibilities

  • Manage and resolve guest requests and complaints promptly and professionally to ensure high levels of guest satisfaction
  • Proactively engage with guests to anticipate needs and enhance the overall guest experience
  • Maintain clear, effective, and professional communication with management, team members, and interdepartmental stakeholders
  • Support the training, coaching, and development of front-line staff to build capability and confidence
  • Foster a positive team culture by demonstrating leadership, professionalism, and respect for diversity
  • Oversee daily operations to ensure efficiency, consistency, and adherence to company standards and timelines
  • Report guest, staff, maintenance, or operational issues to the Hotel Manager in a timely and appropriate manner
  • Ensure all tasks are performed in accordance with established procedures, policies, and service standards
  • Ensure compliance with company policies and operational strategies
  • Demonstrate strong organisational skills, accountability, and adaptability in a dynamic environment

Requirements

  • Minimum 2 years' experience in front office management or a similar role
  • Proven leadership and team management abilities
  • Eligible for a working visa in Japan
  • Strong customer service skills with a focus on guest satisfaction
  • Proficient in computer systems, reporting, and basic administrative tasks
  • Fluent level or above in English
  • Reliable and punctual, with flexibility to work various shifts, including weekends and public holidays

Nice to have

  • Valid driver's licence (Japanese, international, or foreign licence with an official Japanese translation)
  • Willingness to learn Japanese — conversational level ideal
  • Additional language (Chinese – Mandarin/Cantonese) a plus

Benefits

  • ¥3.6m–¥4.3m per year total contract package
  • Recreation allowance (per separately established provisions)
  • Health insurance, Employees' Pension, Employment insurance, Workers' compensation insurance
  • Staff trips (subject to company performance) and company events

Language & work eligibility

  • Workplace language: Japanese + English
  • Japanese: Basic
  • English: Business
  • Visa support: case-by-case

What is listed here is the employer's statement, not legal advice. Whether you can work on your status is covered in the visa guide.

How applying works

  1. Press Apply. The first time, five short questions (your dates, work status, languages, the work you want) become your profile.
  2. Before anything is sent you see exactly what this employer will receive.
  3. The employer replies here. Your application page shows where it stands, and you get a message when it moves.

Compiled from the employer's own published listing. Original listing

About the employer

NISEKO ALPINE DEVELOPMENTS

Hotel / Accommodation · Kutchan · Managed by employer

NISADE (Niseko Alpine Developments) x The Luxe Nomad is headquartered in Kutchan and operates 20+ properties across Niseko, Rusutsu and Furano. The team is highly multinational (Japan, Australia, Taiwan, Korea, USA, UK, Europe, Canada, Malaysia, Indonesia). Staff accommodation and visa application support are available; it employs 140+ seasonal staff each winter alongside year-round roles.

Employer page and all open roles

¥3,600,000–¥4,300,000/yr

Apply now