Niseko ZenSki / Snowboard SchoolNiseko
Guest Services/Operations
OpenSeasonalWinter 2026/27Posted today
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- Pay
- ¥2,000/hr
- Employment
- Seasonal
- Season & start
- Winter 2026/27
- 15 Nov 2026 – 15 Feb 2027
- Hours
- 40 h/week
- Role type
- Hospitality & guest services
- Workplace language
- Japanese + English
- Japanese
- Not required
- English
- Business
- Visa support
- No visa support
- Working Holiday · Engineer / Humanities
- Housing
- Provided
- Couples
- Case by case
- Perks
- Ski pass
- Area
- Niseko · Niseko Hirafu
About the role
As the first point of contact at Niseko Zen, our Guest Services/Operations team sets the stage for adventure. By working closely with guests and guides, you will manage everything from initial inquiries to daily logistics, ensuring every group experiences an epic day in the mountains.
This role is office based but has flexible shifts to allow for early morning or afternoon ski tours and resort shreds.
We welcome applications if you haven't worked in a similar role before but have strong experience in the mountains, a sense of adventure and can relate that to clients. We will provide training for the software platforms we use, day to day procedures and rental equipment setup and use.
Responsibilities
- Taking and managing bookings by email and phone from initial inquiry to trip start.
- Invoicing clients
- Explaining our services and suggesting trip itineraries for clients
- Coordinating day to day logistics - work vehicles, passes and pick up times with guides and clients
- Setting up rental skis, splitboards and avalanche packs for clients
- Occasional ski/splitboard waxing
Requirements
- Working Holiday Visa/Valid work permit
- Fluent in written and verbal English
- Very strong computer skills across
- Good time management and organizational skills
- Logistics coordination and quick thinking
- Valid drivers licence with International Driving Permit
Nice to have
- Japanese language skills
- Previous experience in a travel agent or similar role
- Previous knowledge/experience working with a backcountry guiding operation
- Previous winter experience in a variety of Hokkaido areas
- Familiarity waxing and tuning skis/boards
Benefits
- Access to Niseko United and Rusutsu hourly passes
- Staff Accommodation in Kutchan
- Staff trips and dinners
- Access to regular guide related training throughout the season (field risk management, medical and avalanche response)
- Discounts at our retail partners
- Small company, high stoke - we're all friends, passionate about the mountains
Ski pass
Housing
Language & work eligibility
- Workplace language: Japanese + English
- Japanese: Not required
- English: Business
- Fluent English
- No visa support
Working HolidayEngineer / Humanities
What is listed here is the employer's statement, not legal advice. Whether you can work on your status is covered in the visa guide.
How applying works
- Press Apply. The first time, five short questions (your dates, work status, languages, the work you want) become your profile.
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- The employer replies here. Your application page shows where it stands, and you get a message when it moves.
Posted directly by Niseko Zen.
About the employer
Niseko Zen
Ski / Snowboard School · Niseko Hirafu · Managed by employer
Niseko Zen is primarily a backcountry guiding organization though we also offer ski/snowboard instruction, backcountry touring gear rentals to our clients and avalanche training courses for recreational and professional users. We're based in Niseko but operate throughout Hokkaido, with regular multi-day trips to Central Hokkaido.
¥2,000/hr
Winter 2026/27