Sea And Summit CollectiveActivity / AdventureKutchan
Customer Service - Operations
OpenSeasonalPosted today
Your fit
Three quick answers tell you whether this role is realistic for you
No account needed. Answers stay in this browser and carry into your profile if you create one.
When can you work?
Roughly is fine. You can change it later.
1 of 3
- Pay
- ¥1,500–¥2,000/hr
- Employment
- Seasonal
- Season & start
- Dated
- 23 Nov 2026 – 28 Feb 2027
- Role type
- Hospitality & guest services
- Workplace language
- English OK
- Japanese
- Not required
- English
- Business
- Visa support
- available
- Working Holiday · Engineer / Humanities · PR / Spouse
- Housing
- Provided
- Couples
- Not possible
- Perks
- Ski pass
- Area
- Kutchan
About the role
We are hiring a Guest Experience & Operations Coordinator for the winter season in Kutchan, Hokkaido. You will look after guests and booking agents from the first enquiry through to the end of their trip. That means answering questions, making and managing bookings, keeping the booking calendar accurate, scheduling staff against confirmed jobs, and making sure the right vehicles and equipment are ready for each guest service. You will also keep our CRM and client records up to date.
Responsibilities
- Answer guest and travel agent enquiries by email and message
- Make, confirm and amend bookings with accommodation and activity suppliers
- Keep the booking calendar accurate and current
- Schedule guides and staff against confirmed bookings
- Organise vehicles and equipment for each guest service booking
- Send pre arrival information and coordinate arrivals and transfers
- Be the point of contact for guests during their stay and sort out problems as they come up
- Issue invoices and follow up on payments
- Manage our CRM software and keep client records up to date
- Offer guests additional services and upgrades that suit their trip
- Collect feedback and reviews after each trip
Requirements
- Native English speaker
- Excellent organizational and interpersonal skills
- Previous customer service experience
- Legal right to work in Japan (Working Holiday Visa, Humanities Visa, or Spousal Visa)
Nice to have
- A previous winter season in Niseko or another Japanese resort
- Experience working with travel agents and booking partners
- A background in snow sports or the outdoors
- Experience writing quotes or proposals
- Conversational Japanese
Benefits
- Staff accommodation for the season
- Niseko United season pass
- Company vehicle for work use and personal errands
- Rostered days on the mountain with our guides
- Renewal possible to 31 March 2027, based on booking volume and performance
Ski pass
Housing
Language & work eligibility
- Workplace language: English OK
- Japanese: Not required
- English: Business
- English Native
- Visa support available — Working holiday visas preferred, sponsorship is available for exceptional candidates.
Working HolidayEngineer / HumanitiesPR / Spouse
What is listed here is the employer's statement, not legal advice. Whether you can work on your status is covered in the visa guide.
How applying works
- Press Apply. The first time, five short questions (your dates, work status, languages, the work you want) become your profile.
- Before anything is sent you see exactly what this employer will receive.
- The employer replies here. Your application page shows where it stands, and you get a message when it moves.
Posted directly by Sea And Summit Collective.
About the employer
Sea And Summit Collective
Activity / Adventure · Kutchan · Managed by employer
Niseko-based outdoor media, guiding and travel-design company (Sea & Summit Collective) operating year-round across Hokkaido for nine winters, ANTA member. Hires full-time and seasonal guides and creatives; English fluency required (Japanese a plus), with above-average regional pay. Working-holiday visas preferred and sponsorship available for exceptional candidates.
Other roles at Sea And Summit Collective
¥1,500–